FAQs

Cupcakes should be stored at room temperature in an airtight container to prevent them going stale. We advise customers not to refrigerate our cupcakes, as this can make the sponge dry out.

We require customers to order 2-3 days in advance. Smaller orders for personalised cupcakes can usually be accommodated at shorter notice. Spare whole cakes may also be available in store. Please call the store you would like to collect the order from to see what is available in store that day.

We can box our regular cupcakes in 2,4,6,9,12 or 16 boxes. We also have display boxes, with a clear window which can hold 4, 6 or 12 regular cupcakes.
Our Mini cupcakes can fit into a display box of 9, or a standard box of 5, 9, 12, 16 or 25.

We can also ribbon boxes and add a message to the box if requested.

Our regular flavours (Chocolate, Vanilla, Lemon etc) can all be ordered with no minimum order. There is a minimum order of 12 for our special flavours. This includes minis in flavours other than Vanilla or Chocolate.

We can deliver cakes or cupcakes to offices and buildings within London. There is a minimum charge for delivery of £13.00 within central London. The cost of delivery is based on the delivery address and so may vary.

We can do same day deliveries for orders of our regular cupcakes and daily specials. To see what flavours are available, please call one of our stores for more information.

Our regular flavour cupcakes do not contain nuts, however some of our specials do contain nuts. We do our best to keep the risk of contamination from nuts low, but traces may still be found within the kitchen and other products.

All of our cupcakes are suitable for Vegetarians, though some of the decorations we use may contain gelatine.

We have a growing range of vegan and dairy free cakes and cupcakes. Our Vegan Chocolate cupcakes and Quinoa cupcakes are both dairy free, however the Quinoa cupcakes do contain eggs.

We now sell Flourless chocolate cake, Chocolate and Almond cupcakes and Quinoa cupcakes which are all Gluten free. These are available to order or in store on selected days.

Our Quinoa cupcakes contain agave syrup instead of sugar. These are then covered in a sugar free agave glaze.

To apply for a position at Primrose Bakery, please send in your CV and cover letter, stating the type of work you are looking for and your availability.

To apply for a work experience position at Primrose Bakery, please send an email stating the type of work you are looking for and your availability.

To request a donation for an event or charity, please send through details of the event, stating the charity it is for. We will also need a contact name and number and some information about the sort of donation you would require.